CERTIFIED COURSE

“Soft” skills? They can actually be tough, and are badly needed. Many newly promoted managers are thrown into the deep end. Project management: comes with experience and can be learned. People management: often overlooked, and can be learned, too!

Localization management includes more than managing project deadlines, terminology, strings, and TMSs. Work includes relationships, and people have emotional needs – yes, even with “work/life balance”. Managers have to work across all levels of an organization – up, down, laterally, internally, and externally. We created this course because we know that while managing people isn’t rocket science, it also isn’t always intuitive and it deserves training and intention.

You might be in a localization leadership position already. You might be looking to grow into management roles. Due to an idea called The Peter Principle, it’s common for employees to get promoted into the job where they’re least competent. Don’t get stuck as a manager without feeling confident in your job. Like all skills, learning to lead is possible. So-called soft skills contribute heavily toward success in your job or career.

Localization leaders face the combined challenges of a rapidly evolving work environment and managing complex, intracultural dynamics, which is why TranslaStars has partnered with a leading management trainer to support your success as a manager.

Created by Stephen Nock, a localization team-manager turned professional coach, this course supports you to better know the challenges and competencies of managing people. Based on principles of emotional intelligence, you’ll explore commonly-valued management skills, as well as define your own pathway and profile of leadership.

Conditions: Please read our course and subscription plans terms and conditions carefully. With your registration, you confirm that you have read, understood and accepted our conditions and agree with them.

If you have any questions, please visit the FAQ section (for courses or subscription plans) or get in touch with us.

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Course Tutor: Stephen Nock, Certified Coach, Mechanical Engineer, Support and Localization Manager

Live activities

Live access to content

Sessions get recorded so you do not miss anything

Completion certificate

Money back guarantee

When: 17-19 March 2026 (16.00 CET)

Duration: 6 h approx. (2 h/session)

You’ll have the opportunity to:
understand the role and soft skills of managing people,
explore commonly-valued management skills,
define your own pathway and profile of leadership.

Session 1 - Self Awareness

Session 2 - Managing Others

Session 3 - Managing Teams

Self Awareness

Objective: Frame and understand how self-awareness impacts you as a localization leader, and clarify how you want to manage.

- Emotional Intelligence & Self-Awareness: Explore and define your own relationship to managing.

- Cultural Context of Leadership: Clarify how cultural factors and language impact your working dynamics and management.

- Self-Management: Develop your awareness of your own behaviors and needs.

- VUCA & BANI: Learn how to navigate a fast changing business world.

- Envisioning Your Next Steps: What type of colleague and manager do you want to be?

Managing Others

Objective: Develop awareness of what the working environment and relationships need from us as managers.
- Social Management: Move beyond self-awareness for more impactful relationships at work.

- Psychological Safety & Inclusion: Know the critical factors and standards of excellence for high-performing teams.- Active Listening: Get to know how shifting the way you listen can make managing easier.

- Managing Expectations and Goals: Master common management frameworks and how they apply to localization.

- Feedback: Exchange feedback with your colleagues so that intent increasingly aligns with impact.

Managing Teams

Objective: Shift how you show up as a manager with new skills and awarenesses.

- Shifting from Contributor to Manager: Create your own strategies to manage a team on top of your own tasks.
- Remote Team Dynamics: Prepare to navigate the unique challenges of modern cross-cultural work.

- Navigating Stress and Pressure: Lead with the ability to navigate stressful situations.

- 1:1s: Structure your conversations and relationships so that everyone benefits from your leadership.
- Leadership Styles: Lead in ways that are authentic to you and what your team needs.
- Trust and Confidence: Honor the human needs in the workplace, including your own.

- Q&A and Wrap-up.

PROGRAM HIGHLIGHTS

Social and Emotional Intelligence: Explores social awareness, social management, psychological safety, and inclusion as crucial elements for effective people management.
Practical Skills Development: Includes exercises, activities, and tools for active listening, goal setting (SMART, OKRs), expectation management, and providing/receiving feedback.
Addressing Modern Workplace Challenges: Acknowledges the complexities of modern work environments (VUCA/BANI) and provides strategies for resilience and adaptability.

Course duration: the course duration is 6 hours.
Certificate: You will receive a certificate of completion upon successfully finishing the course.

Leadership starts with self-understanding: Knowing your own tendencies, triggers, and cultural influences is essential for effective leadership.
Psychological safety is crucial for high-performing teams: Creating an environment where people feel comfortable making mistakes and sharing ideas is vital.
Balancing support and challenge is essential: Managers need to tailor their approach to individual team members' needs and motivations.

Participants will leave this course with a strong understanding of the importance of self-awareness and emotional intelligence in people management. You will learn practical skills for building trust, fostering inclusion, setting goals, and providing feedback. The emphasis on servant leadership and navigating modern workplace challenges will empower you to become a more effective and empathetic leader.

Ideal for professionals looking to enhance their people management skills, especially in the modern, cross-cultural workplace:

Aspiring Leaders and Managers
Current Managers seeking to improve their approach
Localization Professionals working across diverse teams
Individuals interested in developing self-awareness and emotional intelligence
Anyone aiming to build trust and foster psychological safety in their work environment
Team Members who want to understand effective leadership dynamics
Professionals navigating VUCA/BANI work environments

Gain the skills to confidently lead, manage, and support teams with empathy and effectiveness, fostering growth and collaboration.

Stephen Nock

| Certified Coach
| Mechanical Engineer
| Support and Localization Manager

About STEPHEN

Stephen is an ICF-certified coach and teamwork facilitator who helps leaders, teams, and professionals who want to do better work - and live better lives - in a complex, changing world..

He holds a bachelors degree in Mechanical Engineering and a masters in Technical Communication from Rensselaer Polytechnic Institute, as well as certificates of study in yoga (RYT200) and coaching (ICF ACC).

Stephen spent over a decade in fast-paced technology start-ups across the US and Germany, leading customer experience teams, managing localization and technical writing, and working alongside engineers and scientific experts in complex, mission-driven environments.

His own experience as a manager—across cultures, offices, and teams—helped him develop a toolkit of skills and resources that most managers never learn.

Today, through &joy Coaching, he creates experiences that shift how people see themselves, each other, and the work they’re doing.

Whether it’s a manager stepping into leadership, a team navigating change, or a cohort of high-potential talent, Stephen helps you build clarity, calm, and emotional intelligence.

Although born in Germany as an American citizen, he was raised in the US and has lived in Berlin since 2017. He is fluent in English, used to know Spanish well, and today continues to learn German.

People Management in Localization

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