Frequently asked questions
(FAQ)
Courses - General Information
1. Who are TranslaStars courses for?
Our courses are aimed at all language professionals (translators, philologists, linguists, content creator, copywriters, project managers, localization managers, content managersm etc.) or anyone who want to take their skills to the next level on specific fields of knowledge.
2. What are TranslaStars courses for?
TranslaStars' courses are intended for you to train in certain specialties, skills and strategies to become a better language professional, specialist and/or manager.
TranslaStars courses develop your skills as a language professional by giving you the knowledge and strategies that help you improve and prepare you for the real world.
TranslaStars courses develop your skills as a language professional by giving you the knowledge and strategies that help you improve and prepare you for the real world.
Always
check the conditions of our courses before enrolling.
3. Are TranslaStars courses only available online?
Yes, in fact, you can do them from wherever you want and at your own pace.
If you represnt a company or institution and you need our courses to be on-site, we can create a customized training solution for you.
Always check the conditions of our courses before enrolling.
If you represnt a company or institution and you need our courses to be on-site, we can create a customized training solution for you.
Always check the conditions of our courses before enrolling.
4. If I pay the cost of a course and then I can't do it, do I get a refund?
The payment of the course implies that you have read our conditions.
As there are no time limits to complete courses, we cannot refund the amount paid for the courses because we have to pay the agreed percentages for students to instructors, managers, etc.
Remeber you always have 14 days to test a course.
As there are no time limits to complete courses, we cannot refund the amount paid for the courses because we have to pay the agreed percentages for students to instructors, managers, etc.
Remeber you always have 14 days to test a course.
Always check the conditions of our courses before enrolling.
5. How much time do I have to finish a course?
There are no due dates or time limits to finish our courses.
Always check the conditions of our courses before enrolling.
6. What languages are used in the courses?
We offer courses in many different languages like: English, Spanish, Italian, German, Portuguese or French.
All them created by top industry professionals.
Always check the conditions of our courses before enrolling.
All them created by top industry professionals.
Always check the conditions of our courses before enrolling.
7. Why is it sometimes not possible to purchase a course? Why are some courses closed?
Sometimes some courses are not available because we have reached the maximum number of students we can manage in those courses, because we are updating them and/or because they are not yet ready to be launched.
Always check the conditions of our courses before enrolling.
Always check the conditions of our courses before enrolling.
8. How does the course refund work if it does not meet my expectations?
We allow you to take 1/3 of any course (within 14 days) without obligation.
If upon completion of the 1/3 (or earlier) of the course you have chosen, its structure and contents do not match your interests, just send us an email to info@translastars.com explaining the reason and we will refund you the course fee.
Always check the conditions of our courses before enrolling.
If upon completion of the 1/3 (or earlier) of the course you have chosen, its structure and contents do not match your interests, just send us an email to info@translastars.com explaining the reason and we will refund you the course fee.
Always check the conditions of our courses before enrolling.
9. Do your prices include VAT?
Education services are VAT exempt in Spain, so our prices do not include VAT.
As for EU users, as it is an intraeuropean service, VAT is not applicable.
As for EU users, as it is an intraeuropean service, VAT is not applicable.
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