TranslaStars - General Terms and Conditions

Updated: 24/08/2026

These terms and conditions apply to all courses, subscription plans, and services offered by TranslaStars. By purchasing, enrolling in, or using any TranslaStars service, you agree to comply with each of the points set out in this document and declare that you have read, understood, and accepted them.

1. Introduction and Acceptance

The main objective of TranslaStars courses is for students (those persons or entities purchasing courses) to acquire theoretical and practical knowledge through high level content taught or created by active professionals related to the specific characteristics of each course.

The aim is also for students to acquire theoretical and practical knowledge by means of self assessed or tutor controlled activities (depending on the course and its nature - live or asynchronous) that will help them advance in their professional career.

In any case, in all types of courses, students have the possibility of contacting the creator of the course and/or the course tutors and asking them questions about the course contents.

2. Definitions

• TranslaStars refers to the company that owns and operates the TranslaStars platform and all its services and brands (including TranslaStars 100, TranslaStars Audio, Localization Management Academy, and TranslaStars University).
• Student or Buyer means any person or entity that purchases a course, subscription plan, or mentoring program.
• Course means any educational content, live or recorded, made available on the TranslaStars platform.
• Subscription Plan means any recurring or one-time access plan offered by TranslaStars (Monthly Premium, Yearly Premium, Forever Plan, and corporate plans).
• Force Majeure means events beyond the reasonable control of TranslaStars, including but not limited to tutor illness, internet problems, technical problems with the learning platform provider, and technical problems with the meeting provider.

3. Accounts and Personal Data

Personal data provided by students upon registration and/or sign-up is stored at the TranslaStars headquarters at Calle Virgen de la Cabeza 9, Estepona (Málaga, Spain).

Students have the right to access, modify, delete, or update their data by contacting TranslaStars at info@translastars.com.

Each student is responsible for keeping their access credentials private and for all activity carried out under their account.

4. Courses - Rights

Fees and conditions applicable to all courses.

1. Students of TranslaStars courses have the right to contact course creators and tutors through established channels as many times as they deem appropriate and ask them about course contents or activities.
2. The student has the right to a partial or total refund of the course price should TranslaStars decide to suspend the course or be unable to guarantee the conditions agreed upon at the beginning.
3. Students are entitled to receive a certificate of completion for their courses, provided that they have completed the entire course content and performed the assigned tasks and activities.
4. Students of TranslaStars courses can take the courses from wherever they want with no time limit or due dates for completion.
5. Live sessions in ProDL and Mentoring programs are only available during the first year after purchase. If you purchased a ProDL or Mentoring program more than one year ago, live sessions are no longer available.

5. Courses - Obligations

Obligations applicable to all courses.

1. Students will maintain appropriate standards of behavior at all times and will respect the opinions of their peers and tutors, learning from them and applying opportunities for improvement in successive projects (in the case of receiving feedback).
2. The student agrees not to distribute to third parties in any form or by any means or channel the contents of the courses and/or projects assigned to them (the student may advertise that they are carrying out a certain project, but should not share its content).
3. Time for course completion: TranslaStars does not set a deadline for the completion of courses.

6. Course Fee Refund Guarantee

Conditions for the refund of the course fee.

1. We allow you to take one third of any course without any obligation (for example, until the 3rd unit in a 10 unit course). If upon completion of one third (or earlier) of the course you have chosen, its structure and contents do not match your interests, just send an email to info@translastars.com explaining the issue, and we will refund your course fee.
2. You have 14 days from the day you purchase the course to finish the first three units (or to cover 30% of the content of the course) and decide if you want to continue or if you prefer to be refunded the amount you paid for the course. In case the course had not started following 14 days after the purchase, those 14 days will count as days to decide if you want to take the course or not (there will be no refunds after those 14 days).
3. If 10 days after registration you have not completed the said one third of the course, there will be no possibility of refunding the course fee.
4. If you advance beyond one third, we will understand that the course is in line with your expectations and there will be no possibility of refund of the fee you have paid for the course.
5. A person who has asked for a course refund is not authorised to buy the same course later. If they did buy a course for which they had asked a refund, TranslaStars would return the amount paid subtracting the operation costs (25% of the course/plan price).
6. All refunds (whether on courses or plans of any type) have a 25% charge over the price paid to cover for the expenses of the purchase and refund operation (payment gateways charge us for sales and refunds).
7. In the event that TranslaStars is forced to change the dates of a course due to force majeure beyond its control, it will be understood that students are not entitled to a refund of the money paid for the course since they are offered to take the course at a later date (and the course is not cancelled). Some of the causes of force majeure may be (this is not an exhaustive list and there may be other causes not contemplated here): illness of the course tutor; problems with the internet; technical problems with the learning platform provider; technical problems with the meeting provider.
8. In the event that TranslaStars is forced to change the tutor/s of a course due to force majeure beyond its control, it will be understood that students are not entitled to a refund of the money paid for the course since they are offered to take the course with the same contents and delivered by a tutor with similar or higher knowledge than the one initially appointed (and the course is not cancelled). Some of the causes of force majeure may be (this is not an exhaustive list and there may be other causes not contemplated here): illness of the course tutor; course tutor being unavailable.

7. Subscription Plans - Rights

Rights and general conditions.

1. The following are the courses that students enrolled in our plans are entitled to take:
   • Monthly Premium Plan offers unlimited access to all TranslaStars' courses, webinars, workshops, and interviews in all languages (ES, IT, EN) on a monthly basis and as the subscription is being paid and active;
   • Yearly Premium Plan offers unlimited access to all TranslaStars' courses, webinars, workshops, and interviews in all languages (ES, IT, EN) on a yearly basis;
   • Forever Plan offers lifetime access to all TranslaStars' courses, webinars, workshops, and interviews in all languages (ES, IT, EN) with just one single payment.
2. Students have the right to subscribe or unsubscribe at any time without being subject to any kind of permanence (except for the duration of their plan). Students can pass to a superior plan, not to an inferior one, paying the difference between what they had paid for the inferior plan and the price of the superior plan (except in the case of the Monthly Premium Plan - if you are subscribed to the Monthly Premium Plan you cannot pass to a superior plan with a discount).
3. Students are entitled to receive a certificate of completion for their courses, provided that they have completed all course content and have completed the assigned tasks and activities.
4. Plan subscriptions will be renewed automatically with the periodicity specified on the plan description page and you will be charged the price stated on that page or the full price of the plan you are subscribed to (even if you got advantage of a discount at the time you first purchased the plan).
5. Students can access courses included in their plans during the duration of their plans, but access to courses included in their plans will cease once the subscription is over.
6. Localization Management Academy and TranslaStars University courses are not part of TranslaStars' courses and thereby are not part of their subscription plans.
7. With the subscription plans, in the simultaneous and consecutive interpretation courses, students are entitled to attend live sessions three times a year (this measure aims to ensure the economic viability of these courses). The live sessions will start in February, May, and September (the specific dates will be indicated by the course tutor). The student who purchases one of these courses individually (outside the subscription plan) will have the opportunity to personally agree the dates of the live sessions with the tutor.

8. Subscription Plans - Obligations

Obligations applicable to all plans and courses.

1. Students will behave in accordance with basic standards of behaviour at all times and will respect the opinions of their peers and tutors. Failure by a student to comply with these terms may result in the cancellation of their subscription without the right to financial compensation or a partial or full refund.
2. The student agrees not to distribute to third parties in any way and by any means or channel the contents of the courses and/or projects assigned to them (the student may publicize that they are carrying out a particular project, but not share its contents).
3. Time for course completion: TranslaStars does not set deadlines for course completion in subscription plans.
4. The student agrees not to share, rent, sell, lend, or provide personal access to their subscription plan (in whole or in part). Failure to comply with this point will result in the cancellation of their account and termination of all subscription plans to which the student is subscribed without any financial compensation from TranslaStars. TranslaStars also reserves the right to take legal action for failure to comply with this point.
5. Subscriptions or licenses in corporate subscription plans cannot be passed to different people than those first assigned to them (e.g. when you purchase a license for a corporate subscription plan, that license is assigned to a person forever. If that person leaves your company and you want another member of your staff to join the corporate subscription plan, you will need to purchase another license or use another of the licenses you have purchased).
6. All refunds (whether on courses or plans of any type) have a 25% charge over the price paid to cover for the expenses of the refund operation (payment systems charge us for sales and refunds).
7. TranslaStars has no obligation to return the amount paid for a subscription plan after the subscription has been renewed by the student (in the case of monthly or yearly subscriptions). No notification for renewals is sent in order to avoid falling into spamming bad practices. In case a student initiates a dispute via their bank, their account will be suspended for violating these terms and conditions.
8. If you have purchased a subscription plan with a discount, please note that, if it is an annual plan, at the end of the first year you will be charged the full price of that plan as shown on our website.
9. Companies acquiring subscription plans with the corporate solution on any of our platforms are promoted with their logo on the TranslaStars Corporate webpage. In case that a company does not want to appear featured there, they just need to inform us (info@translastars.com) and we will remove their logo immediately.

9. Plans Fee Refund Guarantee

Conditions for the refund of the plans fees.

1. Due to the nature of these plans, we allow you to take up to unit 3 of any course with no obligation. If upon completion of the first 3 units (or earlier) of the course you have chosen, its structure and contents do not suit your interests, just send us an email to info@translastars.com explaining the issue, and we will refund the plan fee.
2. You have 14 days from the day you purchase the plan to decide whether you want to continue or if you prefer to be refunded the amount you paid for the plan.
3. After 14 days from your registration or in case you have completed a course or more than 3 units in a course, there will be no possibility of refunding the fee you have paid for the plan.
4. If you advance beyond the first 3 units in a course or complete them, we will understand that the course is in line with your expectations and there will be no possibility of refunding the fee you have paid for the plan.
5. A person who has asked for a plan refund is not authorised to buy the same plan later. If they did buy a plan for which they had asked a refund, TranslaStars would return the amount paid subtracting the operation costs (25% of the course/plan price).
6. All refunds (whether on courses or plans of any type) have a 25% charge over the price paid to cover for the expenses of the refund operation (payment systems charge us for sales and refunds).

10. Discounts and Promotions

11. Disclaimer of Liability

1. TranslaStars has the right to modify the points in this document without prior notice to students enrolled on its courses. In any case, the conditions accepted by the student at the time of acquisition of a course will be respected.
2. TranslaStars is not responsible for the content published by its collaborators in any of its courses or social media. In the event that any natural or legal person identifies that some type of right is being violated or that the content may be offensive, TranslaStars is committed to withdrawing said content as soon as possible. All content used and/or uploaded to TranslaStars is for educational purposes only.
3. TranslaStars has the right to modify, suspend, discontinue, close, open, and create courses and/or subscription plans without prior notice to students. TranslaStars is committed in any case to respect the conditions signed by the students.
4. TranslaStars does not offer paid/unpaid internships as part of its courses or programs.
5. On-Demand Courses - Recorded Live Sessions: Most of our on-demand courses are composed of recordings of live sessions from our training programs and masterclasses. In order to preserve the authentic learning experience - including the natural pace, the interactions and the dynamics of the live classroom - these recordings are intentionally not edited. This allows us to keep our courses accessible at an affordable price for our students, without compromising the quality and richness of the original sessions. Please note that, as a result, recordings may include minor imperfections typical of live sessions, such as pauses, asides or references to live participants, and that they reflect the content exactly as it was delivered on the day of the session.
6. In case TranslaStars went out of business for any unfortunate reason, the amount paid in the subscription plans is considered to be covered after 6 months. In case business ceased before 6 months after a subscription plan had been acquired, TranslaStars will return half the amount paid in the Premium Plan and the total amount in Forever Plans.

12. VAT for Spanish Tax Payers

VAT is not applicable in education in Spain.

13. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Spain. Any dispute arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts of Malaga, Spain.

14. Contact

For any question about these terms, refunds, or your account, contact us at:

• Email: info@translastars.com
• Address: TranslaStars, Calle Virgen de la Cabeza 9, Estepona (Málaga, Spain)